DMAIC Course Preview

Experience the DMAIC Course

Five Short Previews

Use these previews to:

These free excerpts offer a glimpse into the full DMAIC course and the Microsoft-certified DMAIC Power App that supports it.

Each preview covers one phase of the method and includes a narrated explanation from our Process Improvement framework.

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Did you know?

Research shows that improvement projects aligned with strategic goals are up to 3× more likely to succeed — and that over 50% of initiatives fail during the Control phase due to poor sustainment.

DEFINE — Strategic alignment

This preview from the Define phase shows why strategic alignment is one of the strongest predictors of project success. You’ll see how improvement projects gain credibility, sponsorship, and momentum when they are directly tied to organisational priorities.

Insight: Projects that demonstrate a clear link to strategy are significantly more likely to secure leadership support and resources.

MEASURE — Workshops and Balanced Scorecard

This Measure-phase snippet explores how to run effective measurement workshops, select the right measures, and use a balanced scorecard to capture the full performance picture.

If you want to improve team alignment, avoid measurement gaps, or prevent “metric overload,” this preview will help.

Downloads included: Workshop Preparation Guide & Workshop Agenda.

Insight: Research shows that teams who co-design measures in workshops achieve higher adoption and more accurate baselines.

View Measure Course Preview *

* To enroll in this preview course and view its downloads, you are required to create a free account.

ANALYSE — Vision Setting & Gap Analysis

In this Analyse-phase excerpt, you’ll see how we:

• Develop a future-state process vision directly linked to strategy,
• Quantify the performance gap, and
• Identify the root-cause drivers behind that gap.

This step is critical—organisations often underestimate the gap or fail to link future goals to strategic drivers, which weakens buy-in and misdirects the Improve phase.

Insight:Studies consistently show that poorly defined gaps lead to misaligned solutions and rework downstream.

View Analyse Course Preview

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IMPROVE — Solutions, Categories & Prioritisation Matrix

This Improve-phase preview shows how the team:

• Generates and refines solution ideas,
• Categorises each opportunity (Breakthrough, Incremental, Management), and
• Uses a prioritisation matrix to guide smart, evidence-based decision-making.

It’s an essential step for preventing “idea overload” and helping decision-makers focus on the improvements that deliver the biggest impact.

Insight:High-performing improvement teams systematically prioritise solutions—significantly increasing the speed and quality of implementation.

View Improve Course Preview

* To enroll in this preview course and view its downloads, you are required to create a free account.

CONTROL — Sustaining Improvements

Most organisations struggle with sustainment. This Control-phase preview shares practical guidance for keeping improvements alive—using control plans, scorecards, process governance, KPIs, and feedback loops that drive long-term consistency.

If you’ve ever seen performance slide back after a successful project, this snippet will resonate.

Insight: Research frequently cites that 50–70% of improvements are lost within 12 months without structured controls and leadership reinforcement.

View Control Course Preview

* To enroll in this preview course and view its downloads, you are required to create a free account.