Course Information

  • Prerequisites

    None

  • Cost

    Individual Rate: €600.00 excluding VAT/TAX
    Group Rate: contact us for a group rate

  • Course Description

    This course introduces business process management (BPM) and Business Process Improvement (BPI). The course is the foundation course in the Torque Management Business Process curriculum, and a pre-requisite for our other courses.

    Interactive tools support and guide you in applying knowledge to your own specific situation, resulting in a practical, next-steps list for implementation once you complete the course. For teams taking the course together, we can facilitate the interactive tools with customised on-line workshops, or moderated on-line discussions forums.

  • Who Should Attend?

    This course is designed for those starting the Business Process journey: individuals, teams embarking on process improvement projects, business managers, process practitioners: business analysts, IT analysts, Quality professionals, change managers, and L&D professionals interested in improving BPM/BPI competencies, and process capability maturity.

  • Learning Outcomes

    • The ability to understand and communicate the benefits of BPM to organisations 
    • An understanding of how BPM fits with management systems.  
    • An understanding of the different approaches to process modelling/mapping
    • An understanding of how BPM links to the business strategy. 
    • A high-level understanding of how to build a business case for process improvement projects

  • Delivery Methodology

    This course is an eLearning course, supporting independent learning, providing total flexibility for learners as it is available 24 x 7.

Course Curriculum

    1. Welcome!

    2. Introduction to the Principles of Business Process Management

    3. BPM/BPI Examples

    4. Congratulations and Next Steps

    1. Welcome to Principles of Business Process Management

    2. Introduction

    3. The Evolution of Quality and BPM

    4. Key Milestones in Business Process and Quality Evolution

    5. Test Your Knowledge

    6. BPM Today: Converging Disciplines

    7. Four Separate Disciplines

    8. Drivers for BPM

    9. Main Drivers

    10. Test Your Knowledge

    11. Top Drivers for Business Process Management

    12. Test Your Knowledge

    13. Toolkit

    14. Key Benefits to Your Organisation

    15. Summary

    16. Principles of BPM Assignment

    17. Congratulations and Next Steps

    1. Welcome to Principles of Business Process Improvement

    2. Introduction

    3. Business Process Improvement

    4. Test Your Knowledge

    5. Examples of Different Types of Process Improvement

    6. The Size Of The BPI Prize

    7. Examples of Process Improvement Benefits

    8. Phased-based Activities and Outputs of Rapid System™

    9. Test Your Knowledge

    10. Matching Activity

    11. Toolkit

    12. Summary

    13. Principles of BPI Assignment

    14. Congratulations and Next Steps

    1. Welcome to Introduction to Business Process Capability Maturity

    2. Introduction

    3. The Business Process Capability Maturity Model

    4. Toolkit

    5. Summary

    6. Test Your Knowledge

    7. Matching Activity

    8. Assess Your Process Maturity

    9. Business Process Capability Maturity Assignment

    10. Congratulations and Next Steps

    1. Business Case Assignment

    2. Great Job!

    3. Course Evaluation

    4. Congratulations!
  • 49 lessons