Course Information

  • Prerequisites

    None

  • Cost

    Individual Rate: €220.00 excluding VAT/TAX
    Group Rate: contact us for a group rate

  • Course Description

    This course introduces business process management (BPM) and Business Process Improvement (BPI). The course is the foundation course in the Torque Management Business Process curriculum, and a pre-requisite for our other courses.

    Interactive learning check points are built into the course to confirm learning, and a course assignment guides you in applying the knowledge to your own specific situation. The result is a practical, next-steps list for implementation once you complete the course.

    For teams taking the course together, we can facilitate the interactive tools with customised on-line workshops, or moderated on-line discussions forums.

  • Who Should Attend?

    This course is designed for those starting the Business Process journey: individuals, teams embarking on process improvement projects, business managers, process practitioners: business analysts, IT analysts, Quality professionals, change managers, and L&D professionals interested in improving BPM/BPI competencies, and process capability maturity.

  • Learning Outcomes

    • The ability to understand and communicate the benefits of BPM to organisations 
    • An understanding of how BPM fits with management systems.  
    • An understanding of the different approaches to process modelling/mapping
    • An understanding of how BPM links to the business strategy. 
    • A high-level understanding of how to build a business case for process improvement projects

  • Delivery Methodology

    This course is an eLearning course, supporting independent learning, providing total flexibility for learners as it is available 24 x 7.

Course Curriculum

    1. Welcome to Your Course

    2. Introduction to the Principles of Business Process Management

    3. BPM/BPI Examples

    1. Introduction

    2. The Evolution of Quality and BPM

    3. Key Milestones in Business Process and Quality Evolution

    4. Test Your Knowledge

    5. BPM Today: Converging Disciplines

    6. Four Separate Disciplines

    7. Drivers for BPM

    8. Main Drivers

    9. Test Your Knowledge

    10. Top Drivers for Business Process Management

    11. Test Your Knowledge

    12. Toolkit

    13. Key Benefits to Your Organisation

    14. Summary

    15. Principles of BPM Assignment

    16. Course Evaluation

    17. Congratulations and Next Steps
  • 20 lessons