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Individual Rate: €350.00 excluding applicable VAT/TAX.

Group Rate: Interested in enrolling more than one individual? Please include the number of learners you are interested in enrolling in your email.

Course Information

  • Prerequisites

    None

  • Course Description

    The Process Mapping course will teach you to discover and map business processes to optimise Business Operations, improve governance, and meet compliance requirements.

    From the outset, we wanted this course to be about more than theory, and to be highly practical.

    Practical, and results oriented, the Map a Process course combines best process mapping tips and techniques with an opportunity for hands-on practice at applying your new mapping skills in a world-class Business Process Management System*/Change Intelligence Platform (www.elements.cloud). Today, over One Million processes have been mapped in Elements.

  • Who Should Attend?

    This course is for anyone who wishes to learn how to perform process discovery and map a business process. We map business process for five main reasons:

    • To manage activities and resources
    • To connect and collaborate with colleagues and external parties to drive innovation and continuous improvement
    • To create a living breathing Operations Manual that has many uses such as the implementation of operational excellence; risk management; governance; and training.
    • To create an As-Is foundation for business process improvement initiatives such as gathering requirements for automation development, or system implementation initiatives.
    • For compliance with regulations or standards where mapping end-to-end services, and critical and important processes and their interdependencies is mandatory.

    It makes sense, then to dedicate a course to this important topic….
  • What You Will Achieve

    • A practical, working knowledge of process discovery, mapping, and publishing
    • Conversion of your own procedure or SOP that can be shared with colleagues.
  • What You Will Learn

    • How to discover and map a business process from scratch
    • How to convert a “traditional” text-based Standard Operating Procedure to a visual, engaging business process
    • How to enhance and refine processes by attaching supporting content
    • How to make connections to other processes


  • Delivery Methodology

    This is a blended course, with some independent learning supplemented by live workshops.

Course curriculum

    1. Welcome to Chapter 1

    2. What You Will Learn

    3. Curriculum Roadmap

    4. How to Navigate This Course

    5. Business Process Management System

    6. If You Need Help

    1. Welcome to Chapter 2

    2. Map the Process

    3. Why Bother?

    4. Reasons to Map/Model Business Processes

      FREE PREVIEW
    5. Common Productivity Vampires

    6. Discrepancies in Standard Operating Procedures

    7. The Value of Business Processes

    8. Where to Start

    9. Additional Resources

    10. Chapter Completion

    1. Welcome to Chapter 3

    2. Key Definitions

    3. Chapter Completion

    1. Welcome to Chapter 4

    2. Process Notation Examples

    3. Process Notation Language Survey

    4. Chapter Completion

    1. Welcome to Chapter 5

    2. Create Your Elements Account

    3. "How To" Process Mapping Best Practices

    4. "How To" Elements Best Practices

    5. Chapter Completion

    1. Welcome to Chapter 6

    2. Introduction to Exercises

    3. Map a Process Exercise 1

    4. Checkpoint

About this course

  • 69 lessons