Why This Course?

— Practical, project-based learning
— Delivered by an experienced improvement expert
— Narrated materials for post-class reinforcement
— Designed for speed, visibility and governance
— Optional Microsoft-certified DMAIC App
— Enterprise scalability

Course Preview: See the DMAIC Method in Action

Get a first look at the course content through short preview modules—one for each DMAIC phase.
Each preview includes example explanations, short narrations, and a glimpse into the practical learning style used throughout the course.

Stay tuned - previews coming soon!

FAQs

  • Is this course suitable for beginners?

    Yes. The course assumes no prior DMAIC experience. You only need a real project to work on.

  • Do I need a project before I start?

    Yes. This is a practical, applied programme. Your project becomes the structure for your learning.

  • Is the DMAIC App required?

    No. The course stands alone. But the App enhances learning and greatly improves governance, speed, collaboration and standardisation.

  • Does the course include process modelling training?

    No. Organisations use different modelling standards and tools. If needed, we can provide separate training.

  • Is this a project management course?

    No. We teach DMAIC, assuming your organisation already has project management standards.

  • How long do learners keep access to the course?

    12 months, including narrated modules for reinforcement.

Course vs Course + DMAIC App - Feature Comparison


Feature Course Only Course + DMAIC App
Live expert-led workshops ✓ ✓
Narrated course materials (12 months) ✓ ✓
Templates & assignments ✓ ✓
Practical project-based delivery ✓ ✓
ISO 13053 alignment ✓ ✓
Guided digital workflow — ✓
Automated governance & approvals — ✓
Standardised measures & scorecards — ✓
BI dashboards — ✓
Evidence management & project repository — ✓
Enterprise visibility across all projects — ✓
Best for… Individuals & small teams Organisations seeking standardisation, governance & speed

View the Course Curriculum

    1. 1. Welcome to the Define Phase

    2. 2. The Define Phase

    3. 3. Step 1: Initiate the Process Improvement Process

    4. 4. The Four Steps of Initiate the Process Improvement Process

    5. 5. Develop a Project Charter

    6. 6. The Project Charter Has Five Sections

    7. 7. Project Overview

    8. 8. Document the Project Overview

    9. 9. Define the Opportunity

    10. 10. Example Opportunity Statement

    11. 11. Download the Opportunity Workshop Agenda

    12. 12. Define the Desired Outcome

    13. 13. Example Outcome Statement

    14. 14. Download the Outcome Statement Workshop Agenda

    15. 15. SMART Goals

    16. 16. Example of a Bad Goal

    17. 17. Example of a Good Goal

    18. 18. Good, Better, Best Goals

    19. 19. Strategic Alignment

    20. 20. Scope

    21. 21. Identify the Scope

    22. 22. Time to Value

    23. 23. Team

    24. 24. Possible Team Roles

    25. 25. Team Roles Common to BPI Projects

    26. 26. You’ve Completed the Project Charter!

    27. 27. Establish the Project Team

    28. 28. Identify The Stakeholders

    29. 29. Understand Stakeholders and Benefits

    30. 30. Perform a Review

    31. 31. Define the Current Process

    32. 32. Identify Customers and Third Parties

    33. 33. Determine Team Objectives

    34. 34. Download the Guide to Estimating the Process Mapping Activity

    35. 35. Understand Their Demands

    36. 36. Questions For Customers and 3rd Party Interviews

    37. 37. Map the As-Is Process

    38. 38. Map a Process Course

    39. 39. Map a Process Checkpoint

    40. 40. Set Improvement Objectives

    41. 41. Perform a Review

    42. 42. Define Phase Recap

    43. DMAIC App | Define Phase Overview Video

    44. Congratulations on Completing This Chapter!

    1. 1. Welcome to the Measure Phase

    2. 2. Reminder

    3. 3.The Measure Phase

    4. 4.Different Types of Measures

    5. 5. Take the Gapminder Misconception Test

    6. 6.Measure the Process

    7. 7.Measurement Activities—Detail

    8. 8. Conduct Measurement Workshop

    9. 9. Measure Workshop Material

    10. 10.Select Variable(s) for Improvement

    11. 11.The Balanced Scorecard

    12. 12.Example Scorecard

    13. 13.Specific Operational Data

    14. 14. Define Data to be Collected

    15. 15. Double-Check Fitness of Metrics

    16. 16. Develop a Data Collection Plan

    17. 17. Measure the Process

    18. 18. Measure Process Performance

    19. 19. Observe the Process First-Hand

    20. 20. Conduct a Process Walk

    21. 21.Questions for Process Walks

    22. 22. Process Walk Material

    23. 23.Understand and Validate the Data

    24. 24.Compare Initial Objectives with Indicators

    25. 25.Perform a Review

    26. DMAIC App | Measure Phase Overview Video

    27. Congratulations on Completing This Chapter!

    1. 1. Welcome to the Analyse Phase

    2. 2. Analyse the Process

    3. 3. Warning

    4. 4. The Analysis Phase

    5. 5. Essential Process Analysis Tools

    6. 6. Essential Process Analysis Tool #1

    7. 7. Gap Analysis

    8. 8. Perform a Gap Analysis

    9. 9. Define the Desired State (To Be)

    10. 10. The Process Vision Is Aligned With the Business Strategy

    11. 11. Example Process Vision Statements

    12. 12. Your Turn! Develop the Process Vision

    13. 13. Worked Example

    14. 14. Compare with the Current State

    15. 15. Worked Example with Visible Gap

    16. 16. Gap Analysis Visual

    17. 17. Essential Process Analysis Tool #2

    18. 18. Moments of Truth Analysis

    19. 19. Essential Process Analysis Tool #3

    20. 20. Value-Add Analysis

    21. 21. Value Added (VA)

    22. 22. Non Value Add (NVA) Activity

    23. 23. Analyse Waste with “DOWNTIME”

    24. 24. Necessary Non Value Add Activity (NNVA)

    25. 25. Essential Process Analysis Tool #4

    26. 26. Pain Point Analysis

    27. 27. Essential Process Analysis Tool #5

    28. 28. Break Point Analysis

    29. 29. Essential Process Analysis Tool #6

    30. 30. RASCI Analysis

    31. 32. Chart X and Y links

    32. 33. Essential Root Cause Analysis Tools

    33. 34. Essential Root Cause Analysis Tool #1

    34. 35. Fishbone Diagram Worked Example

    35. 36. Fishbone Video

    36. 37. Essential Root Cause Analysis Tool #2

    37. 38. 5 Whys Root Cause Analysis Is

    38. 39. Why We Use 5 Whys

    39. 40. Imagine This …

    40. 41. 5 Whys Worked Example

    41. 42. Is Further Analysis Required?

    42. 43. Results

    43. 44. Quantify impact of key process variables

    44. 45. Employ an experimental approach

    45. 46. SECAR

    46. 47. How to Use SECAR

    47. 48. Perform a Review

    48. 49. You Have Analysed The Problems

    49. DMAIC App | Analyse Phase Overview Video

    50. Congratulations on Completing This Chapter!

    1. 1. Welcome to the Improve Phase

    2. 2. The Improve Phase

    3. 3. Implement ‘Quick Wins’

    4. 4. Quick Wins

    5. 5. How to Implement ‘Quick Wins’

    6. 7. Agree Solution and Approach

    7. 8. Embrace a New Perspective

    8. 9. Establish Redesign Criteria

    9. 10. Tips and Agenda for Redesign Criteria Workshop

    10. 11. Develop Could-Be Opportunities

    11. 12. Markup As-Is Process Maps in Elements

    12. 13. Elements Exercise

    13. 14. Approaches and Techniques for Business Process Improvement and Redesign

    14. 16. Opportunity Categories

    15. 17. Breakthrough Opportunity

    16. 18. Incremental Opportunity

    17. 19. Management Opportunity

    18. 20. Opportunity Assessment Against Redesign Criteria

    19. 21. Map the To-Be Processes

    20. 22. Handoff to Project Management

    21. 23. Prioritise Improvements

    22. 24. Improve Plan

    23. 25. Improve Plan Contents

    24. 26. Improve Implementation

    25. 27. Perform a Review

    26. DMAIC App | Improve Phase Overview Video

    27. Congratulations on Completing This Chapter!

    1. 1. Welcome to the Control Phase

    2. 2. Control the Process

    3. 3. Confirm Improvements Are Achieved

    4. 4. Control and Sustain the Improvements

    5. 5. Sustaining Improvement

    6. 6. Close the Project

    7. 7. Project Closure Workshop Agenda and Checklist

    8. DMAIC App | Control Phase Overview Video

    9. Congratulations on Completing This Chapter!

About this course

  • 157 lessons