Course Information

  • Prerequisites

    Principles of Business Process Management and Business Process Improvement.

  • Course Description

    This course teaches the skills, tools and methodology for improving processes. The DMAIC process is the Six Sigma process improvement methodology and an ISO standard (ISO13053-2:2011).

    The course is highly interactive, with a mixture of interactive quiz, assignment activities, and live workshops all designed to practice the methodology and confirm learning. We can also facilitate the course with customised on-line workshops, one-to-one coaching, or moderated on-line discussions forums. On completion, participants will be able to immediately apply what they learn within their own organization.

  • Who Should Attend?

    This course is designed for those leading or managing process improvement projects: business managers, process practitioners: business analysts, IT analysts, Quality professionals, compliance and risk managers, HR professionals concerned with competency and capability management, and change managers.

  • What You Will Achieve

    • Understand and apply the step-by-step process to improving business processes in a case study
    • Model As-Is and To-Be process workflows using simple BPM notation
    • Understand and apply basic tools used in each phase of a process improvement project  
    • Understand the common language associated with business process improvement 

  • What You Will Learn

    • How to deliver or manage a business process improvement project 
    • How to document business processes: “As-Is” and “To-Be” 
    • How to select and use commonly used tools at each phase of the DMAIC journey 
    • How to apply creative thinking approaches and design techniques to process improvement 
    • How to develop appropriate performance measures for evaluating business process performance 
    • How to develop and apply testing, and validating methods to new opportunities for process improvement  
    • How to control and sustain improvements, once the project is over 

  • Delivery Methodology

    This is a blended course, with some independent learning that is supplemented by live workshops.