Principles of Business Process Management and Business Process Improvement.
This course teaches the skills, tools and methodology for improving processes. The DMAIC process is the Six Sigma process improvement methodology and an ISO standard (ISO13053-1:2011).
The course is highly interactive, with a mixture of interactive quiz, assignment activities, and live workshops all designed to practice the methodology and confirm learning. We can also facilitate the course with customised on-line workshops, one-to-one coaching, or moderated on-line discussions forums. On completion, participants will be able to immediately apply what they learn within their own organization.
This course is designed for those leading or managing process improvement projects: business managers, process practitioners: business analysts, IT analysts, Quality professionals, compliance and risk managers, HR professionals concerned with competency and capability management, and change managers.
This is a blended course, with some independent learning that is supplemented by live workshops.
1. Welcome to the Define Phase
2. The Define Phase
3. Step 1: Initiate the Process Improvement Process
4. The Four Steps of Initiate the Process Improvement Process
5. Develop a Project Charter
6. The Project Charter Has Five Sections
7. Project Overview
8. Document the Project Overview
9. Define the Opportunity
10. Example Opportunity Statement
11. Download the Opportunity Workshop Agenda
12. Define the Desired Outcome
13. Example Outcome Statement
14. Download the Outcome Statement Workshop Agenda
15. SMART Goals
16. Example of a Bad Goal
17. Example of a Good Goal
18. Good, Better, Best Goals
19. Strategic Alignment
20. Scope
21. Identify the Scope
22. Time to Value
23. Team
24. Possible Team Roles
25. Team Roles Common to BPI Projects
26. You’ve Completed the Project Charter!
27. Establish the Project Team
28. Identify The Stakeholders
29. Understand Stakeholders and Benefits
30. Perform a Review
31. Define the Current Process
32. Identify Customers and Third Parties
33. Determine Team Objectives
34. Download the Guide to Estimating the Process Mapping Activity
35. Understand Their Demands
36. Questions For Customers and 3rd Party Interviews
37. Map the As-Is Process
38. Map a Process Course
39. Map a Process Checkpoint
40. Set Improvement Objectives
41. Perform a Review
42. Define Phase Recap
DMAIC App | Define Phase Overview Video
Congratulations on Completing This Chapter!
1. Welcome to the Measure Phase
2. Reminder
3.The Measure Phase
4.Different Types of Measures
5. Take the Gapminder Misconception Test
6.Measure the Process
7.Measurement Activities—Detail
8. Conduct Measurement Workshop
9. Measure Workshop Material
10.Select Variable(s) for Improvement
11.The Balanced Scorecard
12.Example Scorecard
13.Specific Operational Data
14. Define Data to be Collected
15. Double-Check Fitness of Metrics
16. Develop a Data Collection Plan
17. Measure the Process
18. Measure Process Performance
19. Observe the Process First-Hand
20. Conduct a Process Walk
21.Questions for Process Walks
22. Process Walk Material
23.Understand and Validate the Data
24.Compare Initial Objectives with Indicators
25.Perform a Review
DMAIC App | Measure Phase Overview Video
Congratulations on Completing This Chapter!
1. Welcome to the Analyse Phase
2. Analyse the Process
3. Warning
4. The Analysis Phase
5. Essential Process Analysis Tools
6. Essential Process Analysis Tool #1
7. Gap Analysis
8. Perform a Gap Analysis
9. Define the Desired State (To Be)
10. The Process Vision Is Aligned With the Business Strategy
11. Example Process Vision Statements
12. Your Turn! Develop the Process Vision
13. Worked Example
14. Compare with the Current State
15. Worked Example with Visible Gap
16. Gap Analysis Visual
17. Essential Process Analysis Tool #2
18. Moments of Truth Analysis
19. Essential Process Analysis Tool #3
20. Value-Add Analysis
21. Value Added (VA)
22. Non Value Add (NVA) Activity
23. Analyse Waste with “DOWNTIME”
24. Necessary Non Value Add Activity (NNVA)
25. Essential Process Analysis Tool #4
26. Pain Point Analysis
27. Essential Process Analysis Tool #5
28. Break Point Analysis
29. Essential Process Analysis Tool #6
30. RASCI Analysis
31. Analysis Tools in Elements
32. Chart X and Y links
33. Essential Root Cause Analysis Tools
34. Essential Root Cause Analysis Tool #1
35. Fishbone Diagram Worked Example
36. Fishbone Video
37. Essential Root Cause Analysis Tool #2
38. 5 Whys Root Cause Analysis Is
39. Why We Use 5 Whys
40. Imagine This …
41. 5 Whys Worked Example
42. Is Further Analysis Required?
43. Results
44. Quantify impact of key process variables
45. Employ an experimental approach
46. SECAR
47. How to Use SECAR
48. Perform a Review
49. You Have Analysed The Problems
1. Welcome to the Improve Phase
2. The Improve Phase
3. Implement ‘Quick Wins’
4. Quick Wins
5. How to Implement ‘Quick Wins’
7. Agree Solution and Approach
8. The Analyse Phase
9. Establish Redesign Criteria
10. Tips and Agenda for Redesign Criteria Workshop
11. Develop Could-Be Opportunities
12. Markup As-Is Process Maps in Elements
13. Elements Exercise
14. Approaches and Techniques for Business Process Improvement and Redesign
15. Present Could-Be Opportunities
16. Opportunity Categories
17. Breakthrough Opportunity
18. Incremental Opportunity
19. Management Opportunity
20. Opportunity Assessment Against Redesign Criteria
21. Map the To-Be Processes
22. Handoff to Project Management
23. Prioritise Improvements
24. Improve Plan
25. Improve Plan Contents
26. Improve Implementation
27. Perform a Review
1. Welcome to the Control Phase
2. Control the Process
3. Confirm Improvements Are Achieved
4. Control and Sustain the Improvements
6. Sustaining Improvement
7. Close the Project
8. Project Closure Workshop Agenda and Checklist
