Course Information

  • Prerequisites

    Principles of Business Process Management, Principles of Business Process Improvement

  • Cost

    Individual Rate: €220.00 excluding VAT/TAX
    Group Rate: contact us for a group rate

  • Course Description

    This course introduces the concept of Business Process Capability Maturity. The course is a logical successor to the Principles of Business Process Management and the Principles of Business Process Improvement, and forms part of the Principles of Business Process Management and Business Process Improvement course bundle.

    Interactive learning check points are built into the course to confirm learning, and a Business Process Capability Maturity Assessment provides an opportunity to identify where you are on the BPM journey. Finally, a course assignment will allow for reflection, prioritisation, and the development of next steps. The result is a practical, actionable high level plan for implementation once you complete the course.

    For teams taking the course together, we can facilitate the interactive tools with customised on-line workshops, or moderated on-line discussions forums.

  • Who Should Attend?

    This course is designed for those starting the Business Process Management/Business Process Improvement journey: individuals, teams embarking on process improvement projects, business managers, process practitioners: business analysts, IT analysts, Quality professionals, change managers, and L&D professionals interested in improving BPM/BPI competencies, and process capability maturity.

  • Learning Outcomes

    • An understanding of: 
      • The Business Process Capability Maturity Model, and its 5 levels    
      • The benefits of assessing Business Process Capability Maturity 
      • When and where to assess Business Process Capability Maturity 
    • The ability to communicate the benefits of a Business Process Capability Maturity to organisations 

  • Delivery Methodology

    This course is an eLearning course, supporting independent learning, providing total flexibility for learners as it is available 24 x 7.

Course Curriculum

    1. Welcome to Your Course

    2. Introduction

    3. The Business Process Capability Maturity Model

    4. Toolkit

    5. Summary

    6. Test Your Knowledge

    7. Matching Activity

    8. Assess Your Process Maturity

    9. Business Process Capability Maturity Assignment

    10. Business Case Assignment

    11. Course Evaluation

    12. Congratulations!
  • 12 lessons