Course Information

  • Prerequisites

    Principles of Business Process Management and Business Process Improvement.

  • Course Description

    This course teaches the skills, tools and methodology for improving processes. The DMAIC process is the Six Sigma process improvement methodology and an ISO standard (ISO13053-2:2011).

    The course is highly interactive, with a mixture of interactive quiz, assignment activities, and live workshops all designed to practice the methodology and confirm learning. We can also facilitate the course with customised on-line workshops, one-to-one coaching, or moderated on-line discussions forums. On completion, participants will be able to immediately apply what they learn within their own organization.

  • Who Should Attend?

    This course is designed for those leading or managing process improvement projects: business managers, process practitioners: business analysts, IT analysts, Quality professionals, compliance and risk managers, HR professionals concerned with competency and capability management, and change managers.

  • What You Will Achieve

    • Understand and apply the step-by-step process to improving business processes in a case study
    • Model As-Is and To-Be process workflows using simple BPM notation
    • Understand and apply basic tools used in each phase of a process improvement project  
    • Understand the common language associated with business process improvement 

  • What You Will Learn

    • How to deliver or manage a business process improvement project 
    • How to document business processes: “As-Is” and “To-Be” 
    • How to select and use commonly used tools at each phase of the DMAIC journey 
    • How to apply creative thinking approaches and design techniques to process improvement 
    • How to develop appropriate performance measures for evaluating business process performance 
    • How to develop and apply testing, and validating methods to new opportunities for process improvement  
    • How to control and sustain improvements, once the project is over 

  • Delivery Methodology

    This is a blended course, with some independent learning that is supplemented by live workshops.

Course Curriculum

    1. Welcome to the Define Phase

    2. The Define Phase

    3. Step 1: Initiate the Process Improvement Process

    4. The Four Steps of Initiate the Process Improvement Process

    5. Develop a Project Charter

    6. The Project Charter Has Five Sections

    7. Project Overview

    8. Document the Project Overview in the DMAIC App

    9. Define the Opportunity

    10. Download the Opportunity Workshop Agenda

    11. Define the Desired Outcome

    12. Download the Outcome Statement Workshop Agenda

    13. Write Good Goals

    14. SMART Goals

    15. Example of a Bad Goal

    16. Example of a Good Goal

    17. Good, Better, Best Goals

    18. Strategic Alignment

    19. Document Strategic Alignment in the DMAIC App

    20. Scope

    21. Identify the Scope

    22. Document the Scope in the DMAIC App

    23. Time to Value

    24. Document the Time to Value in the DMAIC App

    25. Team

    26. Possible Team Roles

    27. Team Roles Common to BPI Projects

    28. Document the Team in the DMAIC App

    29. You’ve Completed the Project Charter!
  • 29 lessons