Course Information

  • Course Description

    An essential tool for those engaged in quality and process improvement, this short course explains how the Fishbone/Ishikawa diagram can be used to establish possible causes for undesired events and demonstrates how it works in the Fishbone app.

Course Curriculum

    1. Objectives of analysis

    2. Introducing Fishbone Cause-and-Effect analysis

    3. The Fishbone Diagram Benefits

    4. Performing a Fishbone Analysis

    1. Stage 1 - Define the Effect (an undesired outcome or problem)

    2. See how to enter an Effect in the Fishbone App

    1. Stage 2 - Brainstorm possible Causes

    2. See how to enter a Cause in the Fishbone app

    3. See how to enter a Sub-cause in the Fishbone App

    1. Analyse the Cause Data

    2. See how to View and Analyse the Fishbone Diagram

    1. Summary

    1. Summary

  • 13 lessons