Course Information

  • Prerequisites

    None.

  • Course Description

    This micro course provides an introduction to the Fishbone/Ishikawa Cause-and-Effect analysis tool.

  • Who Should Attend?

    This course is problem solvers, quality, risk, and analyst professionals in all sectors.

  • What You Will Achieve

    • Understand the Fishbone process for Cause-and-Effect Analysis.
    • Understand the wider context of Fishbone analysis and how it supports Root Cause Analysis, process improvement, and quality systems.  

  • Delivery Methodology

    This is a self-directed online course.