Course Information

  • Prerequisites

    None.

  • Course Description

    This preview is based on an excerpt from the DMAIC course that teaches the skills, tools and methodology for improving processes. The DMAIC process is the Six Sigma process improvement methodology and an ISO standard (ISO13053- 1:2011).

    The course is highly interactive, with a mixture of interactive quiz, assignment activities, and live workshops all designed to practice the methodology and confirm learning. We can also facilitate the course with customised on-line workshops, one-to-one coaching, or moderated on-line discussions forums. On completion, participants will be able to immediately apply what they learn within their own organization.

  • Who Should Attend?

    This course is designed for those leading or managing process improvement projects: business managers, process practitioners: business analysts, IT analysts, Quality professionals, compliance and risk managers, HR professionals concerned with competency and capability management, and change managers.

  • What You Will Achieve

    • Understand and apply the step-by-step process to improving business processes in a case study
    • Model As-Is and To-Be process workflows using simple BPM notation
    • Understand and apply basic tools used in each phase of a process improvement project  
    • Understand the common language associated with business process improvement 

  • What You Will Learn

    • How to deliver or manage a business process improvement project 
    • How to document business processes: “As-Is” and “To-Be” 
    • How to select and use commonly used tools at each phase of the DMAIC journey 
    • How to apply creative thinking approaches and design techniques to process improvement 
    • How to develop appropriate performance measures for evaluating business process performance 
    • How to develop and apply testing, and validating methods to new opportunities for process improvement  
    • How to control and sustain improvements, once the project is over 

  • Delivery Methodology

    This is an excerpt from the Define phase of the DMAIC Course. It demonstrates the structure, content, quality and alignment of the full DMAIC course.